Warranty & Return Information
Returns are accepted within 14 days of receipt of product. Product must be returned in NEW condition in the original packaging with all accessories. Customer is responsible for shipping charges and insurance in sending the product to DiamondBoxx. Shipping damage on returns is not covered under warranty, USE ORIGINAL PACKAGING. There is a 10% restocking fee.
RETURNS are not available on International Orders.
Model M Series, L Series and XL Series
2 years parts & labor
DiamondBoxx warranties this product to be free of defects in materials and workmanship for a period of TWO YEARS from the date or receipt. This warranty is not transferable and applies only to the original purchaser from an authorized DiamondBoxx dealer. Should service be necessary under this warranty for any reason due to manufacturing defect or malfunction, DiamondBoxx will (at its discretion) repair or replace the defective product with new or re-manufactured product at no charge.
Damage caused by the following is not covered under warranty: accident, misuse, abuse, product modification or neglect, unauthorized repair attempts, misrepresentations by the seller. This warranty does not cover incidental or consequential damages. Cosmetic damage due to accident or normal wear and tear is not covered under warranty. Any applicable implied warranties are limited in duration to the period of two years beginning with the date of receipt. No warranties shall apply to this product thereafter.
If you need service on your DiamondBoxx please contact firstname.lastname@example.org. All warranty returns should be sent to DiamondBoxx in the original packaging (so it doesn't get more damaged on its way to us) accompanied by proof of purchase (a copy of the original sales receipt). Warranty expiration on products returned without proof of purchase will be determined from the manufacturing date code. Non-defective items received will be returned COD. Customer is responsible for shipping charges and insurance in sending the product to DiamondBoxx. Shipping damage on returns is not covered under warranty, USE ORIGINAL PACKAGING
Pro Audio Series (PA10, PA15)
1 year parts & labor
DiamondBoxx warranties this product to be free of defects in materials and workmanship for a period of ONE YEAR from the original purchase date. All other information is the same as the above warranty.
On the PA15 the low battery light will come on when the battery is almost drained.
The charge light will be RED while charging (yes, you can charge and play at the same time)
The charge light will turn GREEN once fully charged.
The PA15 will disconnect once charged so there is no problem with leaving it plugged in.
It will take approximately 8 hours to fully charge the battery
The microphone back light will start flashing when the microphone batteries are low.
Turn both units on
Push MODE button until it says BLUE
Bluetooth Icon will be blinking on both screens
Press TWS on the one that will become the left channel (also the primary)
WAIT 10 seconds for the right speaker to say Bluetooth connected
Next go on your wireless device and pair to PA15 (this will pair you with the primary speaker)
Press and hold the PLAY/PAUSE button
|<< will lower the max volume
>>| will raise the max volume
Yes, plug it into one of the two microphone inputs.
Tips & Tricks
Place speaker against a wall, or better yet in a corner.
Volume – drag slider
Volume Limit - TURN VOLUME LIMIT OFF
EQ - Late Night, Bass Boost or Loudness options will boost the volume
Sound Check – this should be turned off (you do not want normalize the volume level)
There may be additional volume limiters on specific music apps as well.
Click on the GEAR icon
Turn OFF "enable audio normalization"
Switch DiamondBoxx off
Delete the devices listed in the phone’s Bluetooth list.
Ensure phone’s Bluetooth is enabled
On DiamondBoxx, rotate volume knob to 1/2 way up
With phone near DiamondBoxx, switch DiamondBoxx power on. No bleeping sounds should come from DiamondBoxx. If it does this means another device somewhere in the area is connected to the DiamondBoxx. Find that device and kill it. Then go back to step 1.
Make sure diamond indicator turns white, if not charge battery and go back to step 1 once charged.
DiamondBoxx should appear on the phone's Bluetooth list as an available device
Select DiamondBoxx on the phones list.
Listen for connection confirmation bleep from DiamondBoxx.
Play some music!
Check the “volume limit” settings in your phones settings for the music player.
Now really experience what your DiamondBoxx was built for - great sounding loud music
For SAMSUNG phones
Toggle Airplane mode
Try other Bluetooth Devices
Clear Cache and Data of Bluetooth
Remove the app from Sleeping apps
Adjust the Bluetooth AVRCP Version
Update the Software
Reset Network Settings
If audio quits playing and the Diamond is RED mixed with a flashing PINK/BLUE color this means the battery is completely discharged and music has been muted to protect it from further discharge. If this happens please plug charger into DiamondBoxx and let charge for a few minutes before expecting the DiamondBoxx to unmute and start playing music again.
NOTE: The DiamondBoxx can recharge while in use.
Frequently Asked Questions
We also offer AFFIRM. an alternative payment solution that offers you the ability to split up big purchases over time.
Sometimes during production, life happens, like a scratch from handling the aluminum panels during production. These are 100% brand new and come with same warranty as A Stock product.
While we do not have a line of covers, Tuki Covers does. You can view them at www.tukicovers.com/amp-speaker-covers-bags/diamondboxx
This can be done wirelessly of with a stereo ¼” jack or through TWS (True Wireless Stereo) which allows for stereo separation
Can M3 - XL2 - PA15 talk to each other
They can all be “daisy Chained” connected via cable.
We use a 4.2 with TWS, AptX HD and low latency AptX HD.
We’ve tested 5.0 and it doesn’t offer any improvement in sound quality and it reduced range so we are staying with 4.2 until something better comes along.
Yes, on all our models you are able to simultaneously listen to music while it is charging.
This is normal, both the charger and front panel can get very hot.
The PA10 & PA15 is only 110
The M3, L3 and XL2 are 110/220
For any of our speakers it is required to have a phono preamp to plug in a record player. The exception is is the record player has line out instead of a raw phono output. We are happy to help you decipher the type you have.