Warranty & Returns Policy

Limited Warranty - USA  

Model M Series, L Series and XL Series

DiamondBoxx warranties this product to be free of defects in materials and workmanship for a period of TWO YEARS from the original purchase date. This warranty is not transferable and applies only to the original purchaser from an authorized DiamondBoxx dealer.  Should service be necessary under this warranty for any reason due to manufacturing defect or malfunction, DiamondBoxx will (at its discretion) repair or replace the defective product with new or re-manufactured product at no charge.

Damage caused by the following is not covered under warranty: accident, misuse, abuse, product modification or neglect, unauthorized repair attempts, misrepresentations by the seller. This warranty does not cover incidental or consequential damages. Cosmetic damage due to accident or normal wear and tear is not covered under warranty. Any applicable implied warranties are limited in duration to the period of two years beginning with the date of the original purchase. No warranties shall apply to this product thereafter.

If you need service on your DiamondBoxx please complete the online request form at www.tinyurl.com/DBWarranty .    All warranty returns should be sent to DiamondBoxx in the original packaging (so it doesn't get more damaged on its way to us) accompanied by proof of purchase (a copy of the original sales receipt). Warranty expiration on products returned without proof of purchase will be determined from the manufacturing date code. Non-defective items received will be returned COD. Customer is responsible for shipping charges and insurance in sending the product to DiamondBoxx. Shipping damage on returns is not covered under warranty, USE ORIGINAL PACKAGING

Pro Audio Series

DiamondBoxx warranties this product to be free of defects in materials and workmanship for a period of ONE YEAR from the original purchase date.  All other information is the same as the above warranty. 

RETURNS - USA

Returns are accepted within 14 days of receipt of product.  Product must be returned in NEW condition in the original packaging with all accessories.  Customer is responsible for shipping charges and insurance in sending the product to DiamondBoxx. Shipping damage on returns is not covered under warranty, USE ORIGINAL PACKAGING.  There is a 15% restocking fee on all PA series speakers. 

 

INTERNATIONAL CUSTOMERS

For all shipments sent outside the United States please note:

  • You are responsible for shipping and duties on your initial order (free shipping promo codes do not apply to orders shipping outside the United States).
  • Returns are not accepted on International orders. If product is damaged during shipment a claim will be filed with the shipping company. 
  • Warranty includes parts only. if you wish to have us repair it, you will be responsible for shipping both ways.