Warranty & Returns Policy

Return Policy - USA

Returns are accepted within 14 days of receipt of product.  Product must be returned in NEW condition in the original packaging with all accessories.  Customer is responsible for shipping charges and insurance in sending the product to DiamondBoxx. Shipping damage on returns is not covered under warranty, USE ORIGINAL PACKAGING.  There is a 10% restocking fee. 

Limited Warranty

Model M Series, L Series and XL Series

2 years parts & labor

DiamondBoxx warranties this product to be free of defects in materials and workmanship for a period of TWO YEARS from the date or receipt. This warranty is not transferable and applies only to the original purchaser from an authorized DiamondBoxx dealer.  Should service be necessary under this warranty for any reason due to manufacturing defect or malfunction, DiamondBoxx will (at its discretion) repair or replace the defective product with new or re-manufactured product at no charge.

Damage caused by the following is not covered under warranty: accident, misuse, abuse, product modification or neglect, unauthorized repair attempts, misrepresentations by the seller. This warranty does not cover incidental or consequential damages. Cosmetic damage due to accident or normal wear and tear is not covered under warranty. Any applicable implied warranties are limited in duration to the period of two years beginning with the date of receipt. No warranties shall apply to this product thereafter.

If you need service on your DiamondBoxx please complete the online request form at www.tinyurl.com/DBWarranty .    All warranty returns should be sent to DiamondBoxx in the original packaging (so it doesn't get more damaged on its way to us) accompanied by proof of purchase (a copy of the original sales receipt). Warranty expiration on products returned without proof of purchase will be determined from the manufacturing date code. Non-defective items received will be returned COD. Customer is responsible for shipping charges and insurance in sending the product to DiamondBoxx. Shipping damage on returns is not covered under warranty, USE ORIGINAL PACKAGING

Pro Audio Series (PA10, PA15)

1 year parts & labor

DiamondBoxx warranties this product to be free of defects in materials and workmanship for a period of ONE YEAR from the original purchase date.  All other information is the same as the above warranty. 

 

INTERNATIONAL CUSTOMERS

Shipping Policy

We use DHL to ship our international order.  Free shipping promo codes do not apply to orders shipping outside the United States.

Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a “gift” or with altered prices. We are unable to provide you with an estimate of the cost as it varies greatly around the world.  The HSA tariff number is 8518.

If your unit is damaged during shipment, it is your responsibility to file a claim with the carrier and collect the money to cover the repairs. 

Returns Policy

We do not accept returns on International shipments.

Limited Warranty

1 year parts

If there is an issue with your unit, you will need to take it to a qualified electronic repair shop and have them correspond directly with us.  We will ship the replacement parts to them for repair. 

If you chose to ship it to us to be repaired, you will be responsible for the shipping both ways.